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Legal

Privacy Policy

Last updated: May 8, 2026

This Privacy Policy explains what information Tensai ("we", "us", "our") collects when you visit tensai.rs and how we use it. We are committed to handling your data lawfully, transparently, and only for the purposes described below.

Data controller: Tensai · info@tensai.rs

1. Information we collect

1.1 Information you provide

When you submit our contact form, we collect the information you supply: first name, last name, email address, company (optional), industry (optional), service of interest (optional), and your message. This data is sent to info@tensai.rs and is used solely to respond to your inquiry.

1.2 Automatically collected information

When you browse the site we automatically collect limited technical information such as IP address, browser type, device type, referring URL, and pages visited. This is used to operate the site, prevent abuse, and understand aggregate traffic patterns.

1.3 Cookies and analytics

We use Google Analytics 4 to measure aggregate site traffic. Google Analytics sets cookies on your device to distinguish unique visitors and sessions. You can opt out at any time by:

  • Installing the Google Analytics Opt-out Browser Add-on
  • Blocking third-party cookies in your browser settings
  • Using a privacy-focused browser or extension (e.g. uBlock Origin, Brave)

1.4 reCAPTCHA

Our contact form is protected by Google reCAPTCHA v3, which collects hardware and software information (such as device and application data) and sends it to Google for analysis to distinguish humans from bots. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

2. How we use your information

  • To respond to inquiries you send us via the contact form
  • To operate, maintain, and secure the website
  • To detect and prevent fraud, spam, and abuse
  • To analyze aggregate traffic and improve content
  • To comply with legal obligations

We do not sell your personal data, and we do not use it to train AI models.

3. Legal basis (GDPR)

If you are in the European Economic Area or the UK, our legal bases for processing are:

  • Consent — for analytics cookies, where required by your local law
  • Legitimate interest — for site security, abuse prevention, and aggregate analytics
  • Performance of a contract / pre-contractual steps — for responding to your inquiry
  • Legal obligation — where required by law

4. Data sharing

We share data only with service providers strictly necessary to operate the site:

  • Hosting provider — to serve the website
  • Email provider — to deliver inquiries to info@tensai.rs
  • Google (Analytics + reCAPTCHA) — see Google's privacy policy

We do not transfer personal data outside the EEA except where the recipient is covered by Standard Contractual Clauses or an equivalent safeguard.

5. Data retention

  • Contact-form messages: kept as long as needed to respond, plus a reasonable period for follow-up (typically up to 24 months).
  • Analytics data: retained per Google Analytics defaults (currently 14 months for event data).
  • Server logs: typically retained for up to 90 days for security purposes.

6. Your rights

Depending on your jurisdiction (GDPR, UK GDPR, CCPA, and similar laws), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with your local data-protection authority

To exercise any of these rights, email us at info@tensai.rs.

7. Security

The site is served over HTTPS. The contact-form endpoint enforces server-side validation, a honeypot, and reCAPTCHA. Credentials and SMTP secrets are stored outside the public web root and are not committed to source control. No system is perfectly secure, however, and we cannot guarantee absolute security.

8. Children's privacy

The site is not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has submitted information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on the homepage or notified via email where appropriate.

10. Contact

Questions about this policy or your personal data? Email info@tensai.rs or use our contact form.

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